Refund and Returns Policy
Effective: September 16, 2025
No Refunds Except for Damaged or Defective Products
NewCo Enterprise (hereafter “The Company”) does not offer refunds, returns, or exchanges on any products once they have been shipped, except in the case of products that are damaged upon arrival or defective.
IMPORTANT LIMITATIONS
Refunds will not be issued for reasons including, but not limited to:
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- Customer dissatisfaction with taste, packaging, or product results.
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- Change of mind after purchase.
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- Failure to use or finish the product.
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- Orders delivered to the address provided by the customer.
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- The effectiveness of supplements may vary from person to person. By purchasing, the customer acknowledges that individual results are not guaranteed and are not grounds for a refund or chargeback.
DAMAGED OR DEFECTIVE ORDERS
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- Customers must contact The Company’s Customer Support within fifteen (15) business days of the shipment date to report any damaged or defective items.
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- Damaged item(s) must be kept in the original packaging with the entire original casing. In some cases, the shipping carrier may be asked to pick up and return the damaged item(s) to The Company.
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- Once the damaged or defective item is confirmed by The Company, a replacement product will be shipped at no additional cost.
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- If the reported issue cannot be validated, the product will not be eligible for replacement.
INCORRECT OR MISSING ORDERS
If your order arrives incomplete or incorrect, please notify Customer Support within fifteen (15) business days of the shipment date. Missing or incorrect items will be corrected by reshipment at no additional cost to the customer once verified.
PRODUCT EXCHANGES
The Company does not offer product exchanges.
MONTHLY PRODUCT SUBSCRIPTION
By enrolling in a Month-to-Month subscription for the Auto-Ship Program, you agree and acknowledge that your subscription has an initial and recurring payment charge at the then-current subscription rate and you accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by Company after the expiration date of your payment card.
AUTOMATIC MONTHLY RENEWAL TERMS
Your subscription will be automatically renewed for successive monthly periods and your payment method will automatically be charged for each successive monthly period at the then-current subscription rate until you cancel your Month-to-Month Auto-Ship program renewal.
CANCELLATION POLICY FOR MONTH-TO-MONTH AUTO-SHIP PROGRAM
To cancel your Month-to-Month Auto-Ship Program at any time:
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- Send us a message at [email protected] and we will complete the cancellation request for you, or
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- Call our support center at 855-577-8747 and our Customer Service specialist will help you cancel.
If you cancel, you will not be re-billed during your next monthly billing cycle.
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